The legal department at the Manitoba Financial Services Agency provides legal support on matters related to registration, compliance, investigative and enforcement functions. This page will provide you with legal information including policies, notices, rules and laws. In this section you will also find information about current and concluded hearings, orders, exemptions and more.
Insurance Companies
If you have a complaint against an insurance company, you can file a formal written complaint with the Financial Institutions Regulation Branch (FIRB). Please include copies of all related documentation and relevant correspondence to and from the insurance company. Please also ensure your concerns and expectations for resolution are clearly stated. To register a complaint against an insurance company, general inquires or more information, please contact FIRB.
Insurance Agent, Broker or Adjuster
If you have a complaint against an insurance agent, broker or adjuster, please contact the Insurance Council of Manitoba.
Credit Union or Caisse Populaire
If you have a complaint against a credit union or caisse populaire (cucp), you should first attempt to resolve it with the cucp. If you are dissatisfied after dealing with the cucp, you can file a formal written complaint with FIRB. Please include copies of all related documentation and relevant correspondence to and from the cucp. Please also ensure your concerns and expectations for resolution are clearly stated. To register a complaint against a cucp, general inquires or more information, please contact FIRB.