Accessibility Policy and Commitment

Our Commitment to Accessibility

At Office des services financiers du Manitoba (MFSA), we are committed to ensuring equal access and participation for all people, regardless of their abilities. We are dedicated to treating all individuals in a way that allows them to maintain their dignity and independence.

We believe in inclusion and are committed to meeting the needs of people who face accessibility barriers. We will do this by identifying, removing, and preventing barriers and by meeting the requirements of the Accessibility for Manitobans Act (AMA).

Compliance with the Accessibility for Manitobans Act (AMA)

We are actively working to comply with the accessibility standards established under the AMA. Our policies and practices are designed to align with the following standard areas:

• Accessible Customer Service: We are committed to providing our goods, services, and facilities in a way that respects the dignity and independence of people with disabilities. We train our staff to communicate and interact respectfully with persons disabled by barriers, and we welcome the use of assistive devices, support persons, and service animals.
• Accessible Employment: We are committed to fair and accessible employment practices. We accommodate people with disabilities during the recruitment, assessment, and hiring processes, and we provide individualized workplace emergency response information to employees who have a disability.
• Accessible Information and Communication: We are committed to making our information and communications accessible to all Manitobans. This includes our website, internal and external communications, and the formats in which we provide information upon request.
• Accessible Design of Public Spaces: If we construct new public spaces or undergo significant renovations, we will meet the accessibility requirements outlined in the AMA to ensure our physical environments are welcoming and accessible to everyone.

Digital Accessibility Conformance Status

As part of our Information and Communication Standard goals, we strive to ensure our digital presence is accessible to all. We are working to adhere to the Web Content Accessibility Guidelines (WCAG) [2.1 / 2.2] level [AA], published by the World Wide Web Consortium (W3C).

Features we have integrated into our website include:

• Keyboard navigation compatibility.
• Descriptive alternative text (alt text) for meaningful images.
• High color contrast ratios for better readability.
• Scalable text to aid users with low vision.

Ongoing Efforts and Training

Accessibility is an ongoing journey. Office des services financiers du Manitoba is process of developing multi-year accessibility plan that outlines the steps we are taking to meet our goals under the AMA. Government of Manitoba continually train their staff on accessibility laws and how to best serve Manitobans of all abilities.

Feedback and Contact Information

We welcome your feedback on how we can improve accessibility at Office des services financiers du Manitoba. If you encounter any barriers while using our website, visiting our location, or accessing our services, please let us know.

• Email: accessibility@themfsa.ca
• Phone: (204) 945-2548
• Mailing Address: 500-400 St. Mary Avenue Winnipeg MB R3C 4K5

We will acknowledge receipt of your feedback within 3 business days and will work with you to address your concerns in a format that meets your needs.

Additional Resources: The Manitoba Accessibility Office

For more information about accessibility laws, public resources, and the rights of persons disabled by barriers in our province, please visit the official provincial resources:

• Manitoba Accessibility Office Homepage: AccessibilityMB.ca
• Province of Manitoba: Learn more about the Accessibility for Manitobans Act and how it works to create a more inclusive province for everyone.