The Manitoba Securities Commission conducts enforcement actions to protect the public and facilitate confidence in markets. Enforcement actions are conducted in cases where an investigation has found evidence of a possible violation of law or where activities appear to pose a risk to the public
Real Estate
1. When discussing a complaint with the registrant or the broker-manager it would be helpful to have the following information readily available:
– registrant’s name
– address of the property involved
– copies of relevant documents such as the listing agreement, offer to purchase, correspondence
– chronological list of dates, times, events, conversations, representations that caused the concern
-ways in which the matter could be resolved to your satisfaction
– date by which you expect to hear back from them
2. If the complaint is not resolved to your satisfaction, you can file a complaint with the MFSA Real Estate division by completing the complaint form. Forms can be submitted by:
email – realestate@gov.mb.ca
mail – 500 – 400 St. Mary Avenue
Winnipeg, Manitoba R3C 4K5
Complaints are reviewed by commission staff to determine whether an investigation should be started, whether the complaint could more efficiently be handled by another organization, or whether the complaint will be closed without further review. You will be advised what decision has been made.
In reviewing a complaint it may be necessary for staff of the MFSA to obtain “personal information” as defined by The Freedom of Information and Protection of Privacy Act (Manitoba), C.C.S.M. c. F175. Disclosure of personal information may be made to another mortgage or securities regulator, self-regulatory organization, law enforcement, or person, including the subject of the complaint, if staff determine disclosure is required to complete its review of the complaint, to conduct an investigation, or in conjunction with any enforcement action commenced by staff.
Mortgage Brokers
1. When discussing a complaint with the registrant or the broker-manager it would be helpful to have the following information readily available:
– registrant’s name
– address of the property involved
– copies of relevant documents such as the listing agreement, offer to purchase, correspondence
– chronological list of dates, times, events, conversations, representations that caused the concern
-ways in which the matter could be resolved to your satisfaction
– date by which you expect to hear back from them
2. If the complaint is not resolved to your satisfaction, you can file a complaint with the MFSA Real Estate division by completing the complaint form. Forms can be submitted by:
email – realestate@gov.mb.ca
mail – 500 – 400 St. Mary Avenue
Winnipeg, Manitoba R3C 4K5
Complaints are reviewed by commission staff to determine whether an investigation should be started, whether the complaint could more efficiently be handled by another organization, or whether the complaint will be closed without further review. You will be advised what decision has been made.
In reviewing a complaint it may be necessary for staff of the MFSA to obtain “personal information” as defined by The Freedom of Information and Protection of Privacy Act (Manitoba), C.C.S.M. c. F175. Disclosure of personal information may be made to another mortgage or securities regulator, self-regulatory organization, law enforcement, or person, including the subject of the complaint, if staff determine disclosure is required to complete its review of the complaint, to conduct an investigation, or in conjunction with any enforcement action commenced by staff.
Property Managers
1. When discussing a complaint with the registrant or the broker-manager it would be helpful to have the following information readily available:
– registrant’s name
– address of the property involved
– copies of relevant documents such as the listing agreement, offer to purchase, correspondence
– chronological list of dates, times, events, conversations, representations that caused the concern
-ways in which the matter could be resolved to your satisfaction
– date by which you expect to hear back from them
2. If the complaint is not resolved to your satisfaction, you can file a complaint with the MFSA Real Estate division by completing the complaint form. Forms can be submitted by:
email – realestate@gov.mb.ca
mail – 500 – 400 St. Mary Avenue
Winnipeg, Manitoba R3C 4K5
Complaints are reviewed by commission staff to determine whether an investigation should be started, whether the complaint could more efficiently be handled by another organization, or whether the complaint will be closed without further review. You will be advised what decision has been made.
In reviewing a complaint it may be necessary for staff of the MFSA to obtain “personal information” as defined by The Freedom of Information and Protection of Privacy Act (Manitoba), C.C.S.M. c. F175. Disclosure of personal information may be made to another mortgage or securities regulator, self-regulatory organization, law enforcement, or person, including the subject of the complaint, if staff determine disclosure is required to complete its review of the complaint, to conduct an investigation, or in conjunction with any enforcement action commenced by staff.